Widerrufsrecht

Returns

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If it has been more than 14 days since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Certain types of goods may not be returned. For example, B. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Likewise, intimate or hygiene items, dangerous materials or substances, and flammable liquids or gases will not be taken back.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products



To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

In some cases only partial refunds will be given: (if applicable).
* Books that show obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or is missing parts for a reason other than our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email notifying you that we have received the returned item. We will also let you know whether your refund has been approved or declined.
If the refund is approved, it will be processed and automatically credited to your credit card or original form of payment within a few days.

Late or missing refunds (if applicable).
If you haven't received a refund yet, first check your bank account again.
Then contact the company that issued your credit card as it may take some time for your refund to officially appear.
Then contact your bank. There is often a processing time before a refund is displayed.
If you have taken all of these steps and still have not received your refund, please contact us at slglow.contact@gmail.com.
Sold out or discounted items (if applicable).
Only regular priced items can be refunded. Unfortunately, items that are sold out or on sale are not eligible for refunds.

Exchange (if applicable)
We will only replace items that were originally defective or damaged. If you need to replace your item with the same item, please email us at slglow.contact@gmail.com and send your item to : 23 rue andré rivoire, 38100 Grenoble France.

Gifts
If the item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit for the value of the returned item. Once we receive the returned item, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order shipped to them to give to you later, the refund will be directed to that person and they will know that you returned their gift.
Shipment
To return your product, you must send it to the following postal address: 23 rue andré rivoire, 38100 Grenoble France.


You are responsible for paying the shipping costs for returning your item. They cannot be refunded. If you receive a refund, return shipping costs will be deducted.

Depending on where you live, it may take a different amount of time to receive your exchanged item.

If you are shipping an item with a value over €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.